Effective Date: 24/07/2025

Orchestrate Coaching and Consulting Pty Ltd t/a Empowered Youth Coaching Academy (ABN: 23 607 774 934) (We, Us) is committed to protecting the privacy of users (each, a User, You) of the empoweredyouthcoaching.com website and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By visiting our website, signing up for our services, or engaging with us, you agree to the terms of this Privacy Policy.

What Personal Information We Collect

We may collect the following types of Personal Information:

• Full name

• Email address

• Phone number

• Postal or residential address

• Payment and billing details

• IP address

• Survey responses

• Support queries

• Blog comments

• Social media handles

• Any other information provided through forms, sign-ups, purchases, or other communications

We will collect personal identification information from Users only if they voluntarily submit such information to us.

How We Collect Personal Information

We collect personal information directly from Users when you:

• Complete forms on our website

• Sign up for newsletters, programs, or events

• Make purchases or bookings

• Communicate with us by email or phone

• Accept our Terms & Conditions

We may also use tools such as cookies or analytics software to improve your experience on our website.

Why We Collect Your Personal Information

We collect personal information in order to:

• Provide and deliver therapy and practitioner training services

• Process payments and send confirmations

• Communicate with you about your bookings or inquiries

• Send marketing communications you’ve opted into

• Comply with our legal obligations

• Improve the quality of our services

You may opt out of marketing emails at any time by using the “unsubscribe” link in the email or contacting us directly.

You can review, correct, update or delete your Personal Information by either logging into your account and making the changes yourself or contacting us directly to do so.

Using Your Information

Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.

Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned as soon as practicable.

Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymised forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.

Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

Storage and Security of Your Information

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorised use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.

To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.

We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.

Cookies and Pixels

Our Site may use 'cookies' to enhance your experience. Your web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. If you do so, note that some parts of the Site may not function properly.

In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.

Third-Party Services

We do not and will not sell or deal in Personal Data or any customer information.

Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.

Disclosure of Your Information

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of Orchestrate Coaching and Consulting Pty Ltd, our customers or third parties.

If there is a change of control in our company and/or one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your data is stored on password-protected platforms.

While we aim to ensure your data is secure, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Accessing or Correcting Your Information

You may request access to or correction of the personal information we hold about you by contacting us at:

admin (at) empoweredyouthcoaching.com

We will respond to your request within a reasonable time and in accordance with our legal obligations.

Links to Other Websites

This website may contain links to other websites, and they are provided for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. We are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

Changes to This Policy

We may update this Privacy Policy from time to time, at our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

Contact Us

For any questions or concerns about your personal information or this Privacy Policy, please contact admin (at) empoweredyouthcoaching.com and we will respond within 48 hours.